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TRAVEL CONSULTANT PROGRAM


24 weeks / 960 hours



Classes commence every month


Students attend class 8 hours per day, five days per week


Admission Requirements


Ontario Secondary School Diploma or equivalent; or mature student status (18 years of age and pass a Superintendent approved qualifying test


TRAVEL CONSULTANT PROGRAM


Diploma level of study
Mandatory continued training for instructors
Excellent student to teacher ratio
Classes commence every month
Monthly payment plans
Courses are tax deductible
Honour roll student recognition



TRAVEL CONSULTANT PROGRAM


TThis course has been designed by Hamilton School of Careers & Hamilton Institute and Technology to introduce the student to the practices and procedures of Travel Counseling. In-class instruction will familiarize the student with the everyday duties of a travel counselor. Tico training will also be included in the program, as well as computer training with Apollo to give the student a first hand account of Travel Counseling as a career.


Students may elect to write the certification examination offered twice yearly by the CITC (Canadian Institute of Travel Counselors). After successfully passing this examination plus securing three verifiable years of Travel Counseling work experience, the person will be able to apply for, and if approved, use the CTC (Certified Travel Counselor) credential after his or her name.


INTRODUCTION TO TRAVEL COUNSELING


What is a travel counselor?
Job description of a travel counselor

General office practices
What is a travel agency?
The travel agency as a service industry
What is tourism?
Growth of tourism

Reasons for its growth
Why people travel?


TICKETING


Test of knowledge to date

Types of tickets that have special fares

Family plan

Senior citizen

Youth, child

Adult with infant

Introduction to trans-border tickets

Map of Australia


Travel Documents

MCO

Tour order

Credit Card charge slip

Ticket exchange form


THE APOLLO COMPUTER


Office automation

Why have a computer

Information in the computer

Booking reservations

Issuing Tickets

Computers for accounting

Computerized airline reservations

Map of Hong Kong

Computer training


INTRODUCTION TO EXCURSION FARES


What is an excursion fare?

Why book in advance?

Rules and Regulations of excursion fares,

Types of excursion fares

Map of Mexico


PACKAGE HOLIDAYS


What is an ITC?

Benefits to the client

Benefits to the travel counselor

Major Ontario Tour Operators

How to book a tour package

The all-inclusive holiday

Reading the cost box

What is an ABC?


INTRODUCTION TO TICKETING

What is an airline ticket?

The two types of tickets

Manual and automated

Airline/departure tax

Airline codes

How to fill in an airline ticket

Types of Trips

One way-return-circle-open jaw

Map of USA


GENERAL KNOWLEDGE


The 24-hour clock

Time zones, Elapsed/actual flying time

Introduction to City Codes

Introduction to currency codes

Geography - The Caribbean


INTRODUCTION TO AIRLINES


How fares are set

Domestic and international tariffs

The official airline guide

what is the OAG?

How can the travel counselor benefit from the OAG?

Direct flights

Non-stop flights

Connections

Minimum connection

Map of Jamaica


TRAVEL DOCUMENTS AND CUSTOMS


What is a passport?

How to obtain a passport

What is a Visa?

What are the two types of Visas?

Tourist cards

The TIM and its use to the travel counselor

Customs regulations

Map of Cuba


HOTELS AND RESORTS


Types of hotels

Grading hotels and resorts

Checklist for quality

Hotel booking

How to make a reservation

Hotel representatives and chains of hotels

Hotel personnel

Glossary of hotel terms

The OHRG

The Travel Planner


INSURANCE


Trip cancellation insurance

Baggage and personal effects

Air flight accident insurance

Medical insurance

Package tour insurance

Map of Europe


INTERNATIONAL TICKETING


International Codes

Airfares

Tax Rules and regulations

The mileage principle

Gateway cities and their role in international ticketing


RAIL, CAR AND BUS


Rail transportation

Rail travel in Canada

Accommodation and services

Rail travel in Europe

Equipment and service

Eurail passes

Britrail passes

Bus transportation

Bus tours in North America and Europe

Car rental


SEA TRANSPORTATION AND SELLING SKILLS


How do I sell a cruise?

Introduction to ship-line booking

Selling features

Sales tools

Nautical terms

Popular cruise lines and some of their ship

How to compare ships

Selling skills

The client

Effective selling

Types of clients

Matching client type to destination and holiday